Total Quality Management
Quality is what customers need. At Munich Leadership Group, we apply the criteria of the European Foundation for Quality Management (EFQM). We develop concepts that will quickly and significantly improve quality at your company and help you achieve a high score on the EFQM assessment.
We can support you if you are considering taking part in the European Quality Award competition, or in developing internal quality facilitators for a quality improvement program. We specialize in High-Impact Training solutions accompanied by customized implementation activities. Thanks to our cooperation with Xerox Business Services (USA), we can draw on internationally recognized concepts.
We can help your organization achieve total customer orientation in the hearts and minds of your employees.
Typical tasks in this area include:
» Helping create a sense of urgency within the organization
» Advising the executive board/top management/other key players on the consequences to be expected (success, organizational change, supporting measures for ensuring project success, etc.)
» Designing projects
» Involving all stakeholders in the company (partners, supervisory board, works council, etc.)
» Developing internal and external communication concepts
» Training the management team and employees
We can support you if you are considering taking part in the European Quality Award competition, or in developing internal quality facilitators for a quality improvement program. We specialize in High-Impact Training solutions accompanied by customized implementation activities. Thanks to our cooperation with Xerox Business Services (USA), we can draw on internationally recognized concepts.
We can help your organization achieve total customer orientation in the hearts and minds of your employees.
Typical tasks in this area include:
» Helping create a sense of urgency within the organization
» Advising the executive board/top management/other key players on the consequences to be expected (success, organizational change, supporting measures for ensuring project success, etc.)
» Designing projects
» Involving all stakeholders in the company (partners, supervisory board, works council, etc.)
» Developing internal and external communication concepts
» Training the management team and employees
» Providing self-assessment training
» Conducting train-the-trainer seminars
» Training quality experts
» Providing benchmark training
» Supporting the design and execution of supporting measures
» Developing relevant, situation-based measures to ensure project success (e.g. in-depth training on specific topics, such as statistics, SPC, etc.)
Process optimization
Documenting and optimizing business processes is one of the best ways to improve the efficiency of companies and organizations.
Simply documenting processes, and therefore streamlining them (by omitting any unnecessary steps, rather than actually interfering with the process), can generate time savings of 10 to 15%. If processes are considered from the aspect of individual sequences, their optimization can generate time savings of up to 80%, not to mention the associated cost savings. We would be pleased to provide you with more information on this topic, which is one of our core areas of expertise. Take advantage of our experience to help ensure your success - tell us about your company's individual situation.
» Conducting train-the-trainer seminars
» Training quality experts
» Providing benchmark training
» Supporting the design and execution of supporting measures
» Developing relevant, situation-based measures to ensure project success (e.g. in-depth training on specific topics, such as statistics, SPC, etc.)
Process optimization
Documenting and optimizing business processes is one of the best ways to improve the efficiency of companies and organizations.
Simply documenting processes, and therefore streamlining them (by omitting any unnecessary steps, rather than actually interfering with the process), can generate time savings of 10 to 15%. If processes are considered from the aspect of individual sequences, their optimization can generate time savings of up to 80%, not to mention the associated cost savings. We would be pleased to provide you with more information on this topic, which is one of our core areas of expertise. Take advantage of our experience to help ensure your success - tell us about your company's individual situation.
Total Quality Management